Return / Refunds Policy

Return policy

You have 30 days from the date of purchasing to return an item to us.

All items must be unworn, unwashed with all original labels intact.

Pierced jewellery, underwear, lingerie and tights cannot be returned due to the health and hygiene reasons.

Swimwear can only be returned if the hygiene seal hasn’t been removed.

To obtain a refund please include the returns form located at the bottom of your delivery note in your parcel and don’t forget to keep proof of postage or the tracking number – we’ll need this if there are issues with your return.

Returns should be sent to Sixdeep, Returns, Suite 12, 2nd Floor, Alexander House, 40a Wilbury Way, Hitchin, Hertfordshire, SG4 0AP.

How do I send my parcel back?

You can return your UK items free of charge within 30 days for a full refund, please allow 14 days for your refund to be processed.

Please note: Free returns are only currently available in the UK and via the pre-printed labels in your parcel. Returns sent by any other method are the customers cost and liability.

What can I return?

You can return all items that are within a 30 day period, unworn and the tags still intact, we cannot offer refunds on cosmetics, earrings, pierced jewellery, or lingerie and swimwear if the hygiene seal is not in place.

I haven’t received my refund yet

Please allow 14 days for your Return to be received and processed, we will send you an email as soon as your return has been refunded. If you haven’t heard from us after 14 days of sending your parcel back, please contact us.